Answers: Device Repair Frequently Asked Questions

In-Store Appointments -Depending on the type of repair, stock availability of replacement parts, and how complex the repair is, you could have your device back in as little as 20 minutes! When you use our online repair booking system, you'll always receive a time estimate for your repair. We can absolutely guarantee you'll have your device back within five business days.

On-Site Repair Service -Let us come to you! We can stop by your home or office and repair your device on the spot within an hour. 

Mail Order -You can also choose to drop your device in the mail. This is also a great option because as soon as you place your online booking request, we get to work ensuring we have any necessary replacement parts ready by the time your device makes it to our office. Nearly all of our customers that use the mail order option receive their device back within three business days. And we always test your device before shipping it back to ensure it's working again properly. 

No matter what repair service you choose, if you stop in, have us come to you, or drop your device in the mail, we ask that you first use our online repair booking system. 

This helps us track your device, the repair process, and ensures we order any replacement parts. 

We are proud of the work we do every single day and we 100% guarantee you have a smooth, hassle-free repair experience! And if for any reason you are not happy, we do provide a 90-day warrant on most repairs, except our water damage repairs. 

Of course! During the online booking repair process, you select what works best for your schedule. You can drop off your device, have us come to you to do the repair, or you can drop your device in the mail. We're here to help you and that means being flexible! 

We provide a 90-day warranty for all of our repairs, except for a repair due to water damage. 

And if for any reason you did to do a warranty claim, we guarantee a smooth and enjoyable experience. We're not here to give you a hard time. 

However, please note the warranty is voided if there is any cosmetic damage after the repair date. We take before and after photos of devices and keep them with your account, so you can always contact us if you ever have any questions.

Absolutely! You can reach our customer service team 7 days a week between the hours of 8 a.m.-8 p.m. EDT. 

If you have questions about pricing and service, you can always reach us online or by phone. And if you're an existing customer you can always contact us for up-to-date information about your device repair. 

Our goal is to return your device without you losing anything important, like photos, apps, and phone numbers. However, we can't always guarantee this will happen so we also recommend that you back up your device and erase anything personal before we start the repair service. 

If for any reason we do need to complete a software flash, we will reach out to you first for approval.