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What is wrong with your device?
Repair Time:  Minutes

Some questions you may have

Main FAQs

In-Store Appointments - In-store appointment repair times can be completed in as little as 20 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. 

We Come To You - We arrive in one of our specially designed vehicles to complete the repair service at your home or place of work, If a repair is booked using this method, the repair should take no longer than 60 minutes. 

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at CellTechER. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer in 3 working days. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours. 

We hold the highest confidence in all of our repair services. 90 Days Warranty is applied to all repairs carried out with the exception of liquid damage repairs.

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.

If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking.

Other FAQs

We always recommend that you back up and erase your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable.

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.