How long does a video game console repair take?
Most common repairs — including HDMI port replacements, disc drive fixes, and controller port repairs — are completed within 1 to 5 business days. Simple repairs like cleaning or thermal paste replacement can often be done same-day. When you book your repair online, you'll receive an estimated turnaround time based on your specific issue and parts availability.
Do I need an appointment for console repair, or can I walk in?
Both! You're welcome to walk in during business hours or book an appointment online for a guaranteed time slot. Walk-ins are served on a first-come, first-served basis. Booking online helps us prepare any parts in advance, which can speed up your repair. We're open 7 days a week at all locations.
Do you offer a warranty on video game repairs?
Yes. All repairs come with a limited repair warranty that covers the specific part replaced and the work performed. If the same issue returns within the warranty period, we'll re-examine and fix it at no additional cost. Warranty does not cover new physical damage, water damage, or unrelated issues that occur after the repair.
What gaming consoles do you repair?
We repair all major gaming consoles including PlayStation 5, PlayStation 4, PlayStation 3, Xbox Series X/S, Xbox One, Xbox 360, Nintendo Switch, Nintendo Wii, and retro systems like Nintendo 64, SNES, Sega Genesis, and more. Whether it's a modern console or a vintage system, our experienced technicians can diagnose and fix it.
How much does a video game console repair cost?
Repair pricing depends on the device, issue, and parts required. Common repairs like HDMI port replacement, disc drive repair, or power supply fixes are competitively priced. We provide a free estimate before starting any work, so you'll always know the cost upfront. Contact us or use our online booking system for a quote.
Will I lose my saved game data during the repair?
In most cases, your saved data will not be affected. Most console repairs involve hardware components that don't touch your storage. However, certain repairs — such as hard drive or motherboard replacements — may carry a risk of data loss. We always recommend backing up your saves to cloud storage or a USB drive before bringing your console in.
Do you accept mail-in console repairs?
Yes! If you're not local to one of our repair locations, you can ship your console to us for repair. Simply contact us for shipping instructions. We'll diagnose the issue, provide a quote, and complete the repair. Once finished, we'll ship it back to you fully tested and ready to play.
Do you use original (OEM) replacement parts?
Yes. We always prioritize using original manufacturer (OEM) parts whenever available. If an OEM part is unavailable or on backorder, we'll inform you before proceeding and discuss high-quality aftermarket alternatives. We never install parts without your approval.
Do you offer trade-ins or credit toward my repair?
Yes! We accept trade-ins on video games, consoles, and electronics that can be applied as credit toward your repair bill. It's a great way to offset the cost of your fix. Bring in your trade items when you drop off your console and we'll provide an offer on the spot.